Service Agreements for Businesses

All businesses experience problems with software or hardware, at some point, and require fast, reliable support. To get the best support, you need a service-level agreement, or SLA, in place. An SLA defines the services that are to be provided, so there are no unpleasant surprises after the work has been completed. Without an SLA, computer and networking service providers can betray promises to deliver services that were agreed upon.

A typical SLA should cover all your computer, software, and networking needs, such as:

  • Telephone Support
  • Monitored Email Support
  • Remote Assistance
  • PC and Network Support
  • Data backup and Disaster Recovery
  • IT Monitoring
  • Scheduled or Emergency On-site Help

Why an SLA is important

An SLA is a crucial, binding contract that defines and guides the working relationship your business has with a computer service provider or IT supplier. Basically, it specifies the kind of support you should receive when you hire a networking or IT company. This contract can also help hold a service provider accountable if you feel the service provider’s work did not meet the needs or expectations laid out in your SLA.

Do you Need an SLA?

Our aim is to ensure businesses get adequate and timely support to minimize downtime. ACR can help your business draft service level agreements that cover all system upgrades and maintenance for your business’s hardware and software.

If you need an SLA or advice on what to include, call 678-899-6800 and speak to a friendly IT and computer expert or email us at [email protected]