A typical SLA should cover all your computer, software, and networking needs, such as:
- Telephone Support
- Monitored Email Support
- Remote Assistance
- PC and Network Support
- Data backup and Disaster Recovery
- IT Monitoring
- Scheduled or Emergency On-site Help
Why an SLA is important
An SLA is a crucial, binding contract that defines and guides the working relationship your business has with a computer service provider or IT supplier. Basically, it specifies the kind of support you should receive when you hire a networking or IT company. This contract can also help hold a service provider accountable if you feel the service provider’s work did not meet the needs or expectations laid out in your SLA.
Do you Need an SLA?
Our aim is to ensure businesses get adequate and timely support to minimize downtime. ACR can help your business draft service level agreements that cover all system upgrades and maintenance for your business’s hardware and software.